Products

FAQ's

HOW DO I APPLY FOR A TRADE ACCOUNT?

To apply for a trade account simply click on the yellow ‘apply’ at the top right of the home page or at the bottom of the ‘Become An Approved Fossil Trade Customer’ box. This will take you to a screen where you are required to enter in various details including a password. In order to progress you must enter something into every field. If not everything applies e.g. a VAT registration number simply enter something e.g. No VAT number. Upon completion an email will be sent to us and we will review your details and approve you (provided you are a genuine wholesale customer). You will receive an email saying you have been approved. At this point you can enter your email address and password to log in and start shopping!

HOW DOES ORDERING ONLINE WITH YOU WORK?

Submit an order by adding items to your cart as you would on other websites. There is a comments section in your order where you can ask for specifics or anything else you would like us to know e.g. a requested delivery date. We will work to quickly put your order together and then call you for payment with a credit/debit card before sending everything out to you for next day delivery. It is at this point we or you can make adjustments to your order/prices if necessary.

HOW DO I PAY?
We will ring you to tell you that your order is ready, inform you of P&P totals, final order total and to take a credit card payment over the telephone.

IS THERE A MINIMUM ORDER?
Yes, the minimum order is £100.

WHAT IS THE UNDER £1 SECTION? EVERYTHING IN IT COSTS OVER £1!
This section contains the kind of products our customers like to sell at 'pocket money prices'. Each item comes in a quantity of, say, 50 or 100 so while the price may be £15 the unit cost is under £1.

ARE ALL THE SIZES AND WEIGHTS ACCURATE?
As our products are all natural and therefore unique, all sizes and weights quoted are approximate. We will take our utmost care to select the best and nearest product to your order. In the event of any variation in price or appearance, we will contact you. 

WHAT WILL DELIVERY COST?
P & P will be added when your final order is assembled – normally within two working days of receipt of your order. For UK deliveries, we will send your goods by courier and they will arrive on the next working morning.  This costs £8 for up to 20 kg and thereafter 30p per additional kilo.

CAN YOU DELIVER TO COUNTRIES OUTSIDE THE UK?
Yes, we can deliver internationally – and do so on a regular basis – but please discuss your requirements with us before you order.

DO PRICES INCLUDE VAT?
As a wholesaler, the prices shown are exclusive of VAT. Once we receive your order, we will calculate the total cost for you including delivery and VAT.

WHAT IF I'M NOT HAPPY WITH A PRODUCT ONCE IT ARRIVES?
If you're unhappy with something please contact us to arrange a return, replacement or refund.